Our return policy acknowledges that because the products are personalized and made specifically for each order, we do not support returns. However, if there's an issue with the quality of the products you received, you should get in touch within 30 days of receiving the item. If our quality assurance team validates your claim, we will offer a complimentary replacement order or a refund if a replacement is not feasible.

ALL PURCHASES ARE FINAL

In cases where orders are defective or damaged, or lost in transit, please report to us and we will cover the costs of a new order. If an order is returned to the sender due to wrong or insufficient address provided by the customer or it is unclaimed, you will have to submit and pay for a new order with the updated address.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible.

We'd much rather fix any problems and send a replacement order to make sure your customers are happy with their orders.  If that's not possible for you to wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

Color consistency

We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or damaged products

If you  receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you or your customer provided. Should you want to submit a new order, we will cover the costs of the new order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@potbofficial.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@potbofficial.com.

Unfortunately, we cannot accept returns on sale items or gift cards.